As organizations set their sights on profitable growth, there has been a seismic shift in what executive leadership expects from the HR function regarding business strategy support, while employees increasingly expect HR to deliver a consumer-grade experience.
As a result, HR leaders are doubling-down on shared services to help them refocus their resources. This study sought to gain a better understanding of the growth of HR shared services in today’s complex business environment, asking questions such as: Why is your organization considering a move to shared services? What scope of services will be delivered via this model? Are you bundling other business functions with HR?
Key insights revealed include:
We would like to thank Michael Martin for contributing his insights to this article.