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Rethinking HR Transformation

A new generation of leaders has embarked on the challenge of transforming HR to be a more performance-driven function that creates significant value for the business. Many of these transformations are likely to miss the mark because technology, no matter how transformative, is not synonymous with transformation.

New enabling technologies are almost always required, but they must be accompanied by an entirely new approach to delivering HR services.

The design of a three-pillar model — centers of expertise, HR business partners, and HR operations — must be tailored to meet the specific goals and circumstances of each organization.

Taking action involves:

  • The right people — including HR staff who think from the outside in
  • The right model — including clearly defined roles and flexible resource deployment to meet emerging business needs
  • Being prepared to deliver — including the right skills and capabilities
  • Employee-centric solutions — intuitive HR portal and other tools to create a frictionless employee experience

About the Authors

Michael Martin
Partner HR Advisory Global Practice Leader 
Partner HR & Talent Advisory | U.S.
Partner HR & Talent Advisory | U.S.

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