Managing Engagement in Times of Change

As the world goes through an incredible amount of political and economic change, what happens to employee engagement? And what can be done to manage engagement throughout that change?

Kincentric’s research reveals that engagement is falling around the world. In a merger or acquisition situation, for example, most organizations experience a dramatic spike and then a precipitous fall in the engagement of those employees who are most significantly impacted by the transaction.

We have identified five tangible steps organizations can use to assess, understand, and take action on the engagement levels of employees as the organization undergoes transformation:

• Define the type of change your organization is experiencing and what is required from employees.
• Measure engagement-change readiness and other work experiences throughout the change.
• Tailor interventions that meet employees’ engagement needs during change.
• Develop an action plan for each organizational unit with clear accountabilities.
• Once implemented, it’s critical that the plans don’t lose steam.

We would like to thank Ken Oehler, Ph.D. for contributing his insights to this article.

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