Study
Driving a Digital Employee Experience Through HR Shared Services

Building on Kincentric’s 2017 research report, this edition reveals new insights in the areas of digitalization and consumerization, globalization, and HR shared-services adoption and service scope, concluding that organizations have moved well beyond routine transactional activities in leveraging shared services.

Insights include:

  • Digitalization and Consumerization
    The trend towards the digitalization of HR service delivery in the form of cloud-based HR applications remains strong. Adoption of artificial intelligence and robotic applications increased this year, with indications of significant expansion over the next one to two years.
  • Globalization
    Nearly eight out of 10 respondent organizations that have a global footprint are operating a globalized HR service delivery model in one form or another.
  • HR Shared-Services Adoption and Service Scope
    Even though HR shared-services models are already well-represented among the surveyed organizations, their adoption continues to grow. Respondents cite the pursuit of numerous business objectives, with increasing HR service capabilities and improving the employee experience as the top priorities.

About the Authors

Michael Martin
Partner HR Advisory Global Practice Leader 
Director HR & Talent Advisory
Partner HR & Talent Advisory | U.S.
Director HR & Talent Advisory
Partner HR & Talent Advisory | U.S.

Related Insights

  • Acquiring Talent in High Tech: Trends in Talent Acquisition for Technology Companies
    Faced with elevated competition, talent acquisition functions are shifting the way they are organized and how they think about the talent acquisition process.
    Read more
  • Driving a Customer-Centric Employee Experience Through HR Shared Services
    As organizations set their sights on profitable growth, there has been a seismic shift in what executive leadership expects from the human resources function.
    Read more
  • HR transformation: Getting it right
    While the current three-pillar model that many HR organizations use today – Centers of Expertise, HR Business Partners, and HR Operations – is still relevant, organizations must tailor it more effectively to meet the goals of the organization.
    Read more
This site uses cookies to enhance your experience. By continuing to use this site, you are agreeing to our Privacy & Cookies Policy.
X